When to Use Vending Machine?

30 Jun.,2025

 

How Vending Machines Work and How to Use Them

Insights Vending Machines Blog

How Vending Machines Work and How to Use Them

20 July Service Team

A cup of coffee to wake tired eyes, a snack after a deadline, or a cool drink on the go – vending machines provide convenient access to energising snacks, around the clock. From schools and hospitals, to office buildings and public places, these machines have become a handy presence in our daily lives, growing more and more popular thanks to their convenience and accessibility.

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Due to their low maintenance, vending machines have gained significant popularity in recent years, particularly in office spaces. They’re easy to install, operate and refill making them ideal for busy workspaces and replacing traditional canteens with innovative micro markets. Their wide variety of healthy snack options can also contribute to your employees’ overall well-being by promoting healthy eating habits and energy levels, all while increasing productivity levels.

In this blog, we will explore the components of vending machines, how to use one, and how they work so you can understand why more and more businesses are investing in vending machines as a smart business move.

What components make a vending machine work?

01
Keypad

First up is the keypad to indicate which snack you want from the machine. Once the selection is registered, the computer is notified of which product to select.

02
Payment system

Next up is the payment system, responsible for accepting different types of payments including cash, credit cards, and digital payments. With contactless vending machines becoming more popular, you no longer have to worry about carrying change around to get a snack. The RFID chip in your contactless card simply communicates with the contactless receiver on the machine, waits for validation of acceptance before vending the product, and charging the correct payment to the card.

03
Refrigeration

Once your product has been selected and the payment has been taken it’s up to the refrigeration unit that’s been keeping the snacks or drinks fresh and at the right temperature, to take action. Typically vending machines use coils to hold the products in place, controlled by electric motors that are activated once your payment has been approved to drop the product into the tray.

04
Tray

You’ve almost got your snack! Last up is the tray which is considered as the most complex piece of equipment in the vending machine. With a line of infrared beams at the bottom, the machine will innovatively detect whether or not your chosen product has been dropped from its shelf into the tray. Once the product falls through the beam the machine is aware of a successfully vended transaction. However, if payment has been taken and the beams have not been broken through, the machine knows that the product is still stuck on the shelf so will spin the coils again.

Together, these components work seamlessly to ensure that the vending machine operates smoothly and efficiently, providing customers with quick and convenient access to a wide range of snacks and beverages. Take a look at the components that make up our Merchant Combo Media2 cashless vending machine that dispenses snacks and drinks while benefiting the environment with its energy-saving features.

How to use a vending machine: maintenance & servicing

With so many different types of vending machines out there, each used for a different purpose and sector, there are multiple processes and maintenance procedures for each. Have a read of our latest blog to find out which vending machine would meet your workplace’s needs.

Overall,  vending machines is crucial. Not only will it ensure that they are at their optimal performance, but it will provide a positive experience for customers. Regular cleaning and maintenance will help to prevent malfunctions, reduce the risk of contamination, and extend the lifespan of the machine. Servicing should include regular checks and replacements of the parts that may be prone to wear and tear, such as the payment terminal, coils, and refrigeration system. Investing in regular maintenance and servicing means a business can ensure its machines are always in good condition to continue to meet the needs of its customers in a safe and effective manner.

Here at Vending Sense, we offer a fully managed service for our vending machines, meaning that we will stock, clean and maintain your machines throughout the entire rental agreement. So you can just sit back and relax knowing that your machines are in good hands.

Get in touch to find your perfect machine

Now that you have a better understanding of how vending machines work, we know that choosing the right vending machine for your business can be tricky. That’s where talking to a member of our vending solutions team can help.

Not only will we help you choose the right machine for your business, but we will keep it stocked, serviced, and maintained so you can enjoy fast and reliable access to your favourite snacks and drinks.

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Dedicated to maximising machine performance, our service team provides expert care advice and maintenance tips for all machines. With their expertise and commitment to excellence, they optimise equipment lifespan and performance reliability.

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3 Signs Your Business Needs a Vending Machine From Bernick's

A vending machine setup can be a valuable addition to your business, providing convenience to customers or employees, generating additional revenue, and reducing operational costs compared to other retail models. Vending machines might seem like simple, utilitarian devices, but they can play a surprisingly significant role in enhancing company culture. By offering convenience, promoting a sense of community, and demonstrating care for employees' well-being, vending machines can contribute to a positive workplace environment.

Picture this: It’s 3 PM, your blood sugar is low, and your stomach is growling. The little turkey sandwich you packed for lunch failed to fill you up. You’re frantically searching through your bag for something to snack on before your next meeting, only to find crumpled receipts and gum wrappers. 

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Whether we like to admit it or not, we’ve all been there. It’s unavoidable — the morning munchies, the afternoon hunger pangs, the late-night cravings. If you have experienced this at some point, we can guarantee that your employees have, too. 

Of course, there are ways to solve this problem. Bernick’s team has provided business owners like you with easy, turnkey food and beverage vending for the past 100 years! But before we get ahead of ourselves, it’s important to first determine if your business is the right fit for a vending machine. 

A vending machine setup can be a valuable addition to your business, providing convenience to customers or employees, generating additional revenue, and reducing operational costs compared to other retail models.

Keep reading to discover three tell-tale signs that your business needs a vending machine from Bernick’s.

3 Signs Your Business Needs a Vending Machine From Bernick’s

1. Increased Demand for Onsite Food & Beverage Options

If your customers, clients, or employees frequently seek snacks, drinks, or other small items, a vending machine setup can meet this demand without requiring significant staff intervention. If your business experiences high foot traffic, particularly in common areas, people are likely to need quick access to snacks, beverages, or other convenient items.

If customers or employees often ask where they can get snacks or beverages, this suggests there's an unmet need for on-site refreshment options. And, if your business operates during non-traditional hours or has shift workers, providing easy access to food and drinks through vending machines can be a valuable convenience.

How many employees work in your business or building? To meet the minimum requirements for a Bernick’s vending machine, you should have at least 50 employees in your organization, ballpark. This ensures there are enough people to use the machine and generate the sales required to support the equipment, fortifying your time and investment in workplace culture. 

If your business is bigger, with at least 75 employees, it might be worth considering a micro market instead. Similar to a vending machine, a Bernick’s micro market offers healthy, fresh, and delicious snack and beverage options. But rather than one machine, a micro market offers more variety, with a custom vending market and self-checkout kiosk.

2. Increased Need for Flexibility

The workplace has changed in recent years, with hybrid work models and reduced staffing needs. This affects everything from onsite planning to long-term strategies that meet the needs of the business and its workforce alike. Vending machines are a practical solution for businesses with limited space or staff resources. They offer 24/7 availability without the need for dedicated personnel, further enforcing a smart model for the altered landscape of workplaces.

  • Space Constraints: If your business has limited space for a full-service cafeteria or retail shop, vending machines can be a compact solution. They can be placed in hallways, break rooms, lobbies, or other convenient locations.
  • Reduced Staffing Needs: If staffing is a concern, vending machines operate with minimal supervision, reducing the need for additional employees to manage food and beverage sales.
  • Cost Efficiency: Vending machines require lower initial investment and operating costs than setting up a staffed retail counter or cafeteria. If budget constraints are a concern, they can be an attractive option.

How often are your employees leaving the premises for lunch? For many businesses, manufacturing facilities, schools, and healthcare establishments, time doesn’t allow for off-the-lot lunch breaks. 

“These types of accounts typically have a captive audience that doesn’t have time to leave the premises to purchase products and beverages from convenience stores or restaurants.”
—Leah Bernick, Bernick’s Director of Vending

If your employees are in a similar situation and do not have time to leave the building to pick up food, it’s a sign that your business needs a Bernick’s vending machine.

3. Increased Focus on Employee Incentives or Perks

Are your employees satisfied with their workplace? Do they feel as if their needs are being met? If you cannot confidently answer “yes” to either of those questions, it’s time to take action. Not only does an on-site vending machine provide employees with a central hub to socialize and take breaks, but it will also improve overall satisfaction and productivity! A study by Brigham Young University found that employees who eat healthy all day long are 25% more likely to have higher job performance. On the flip side, those who didn’t believe their workplace would support them in becoming healthier were more likely to have a drop in productivity. 

Vending machines allow employees to easily access snacks, beverages, and other essentials without leaving the workplace. This convenience can contribute to a more relaxed and productive atmosphere. They can also create informal gathering spots where employees naturally meet, interact, and build relationships. This fosters a sense of community and encourages collaboration.

  • Casual Conversations: Vending areas often become social hubs where employees from different teams or departments meet. This can lead to spontaneous interactions, strengthening workplace connections.
  • Cross-Departmental Collaboration: When employees from various parts of the organization converge at vending machines, it can facilitate cross-departmental conversations and collaboration, breaking down silos.
  • Team Building: Vending machines can be used as focal points for team-building activities, encouraging employees to take breaks together and build camaraderie.

Providing vending machines with a variety of options shows that the company values its employees' well-being, contributing to higher morale and job satisfaction. If you are interested in boosting employee productivity, retention, and overall happiness, your business needs a Bernick’s vending machine.



Bernick’s Vending Machine Services

If you’re ready to put a vending machine in your business after reading this blog, you’re in luck! Partnering with Bernick’s for your food or beverage vending needs comes with a laundry list of perks. Vending machines can generate extra income for your business, especially if you have a consistent flow of visitors or employees who would use them regularly.

  • Revenue Potential: If you see the potential to increase revenue by offering snacks, drinks, or other items on-site, vending machines can provide a steady income stream with relatively low maintenance.
  • Customer Retention and Satisfaction: By providing additional services like vending machines, you can improve customer satisfaction and encourage them to spend more time at your business. This can lead to increased customer loyalty and retention.
  • Diverse Product Offerings: Vending machines allow you to offer a wide variety of products, from snacks and beverages to personal care items and electronics accessories. This flexibility enables you to tailor the selection to your business's needs and potentially attract a broader customer base.
  • No cost: Yes, you read that right. When you partner with Bernick’s, we will install and maintain your vending machine at no cost to you. No purchasing, no leasing, no hassle. 
  • We keep it stocked: Not only do we handle the inventory of your vending machine, but we’ll even absorb any of the costs from outdated products.
  • 24/7 Service: if you’re experiencing a problem with your vending machine, or just have a question, we’re always here to help. Our award-winning team provides on-site machine services 24 hours a day, 7 days a week.

Bernick’s understands that every business has unique needs, especially when it comes to beverage and food preferences. Whether you are interested in a Bernick’s vending machine, micro market, or beverage fountain, industry experts are waiting to walk you through the process.